What is Privacy Tunnel VPN?
VPN is short for ‘Virtual Private Network’. Using Privacy Tunnel VPN’s service allows you to create an encrypted connection (tunnel) between your computer and one of our VPN servers. When you connect to a VPN server you are given an anonymous IP address and we encrypt all of the data that you transmit and receive.

Does Privacy Tunnel Keep Me Safer Online?
Yes. Privacy Tunnel encrypts your entire internet connection, making it impossible for third-parties to see what you are doing online.

What Types Of Data Are Encrypted?
All of the data transmitted/received on your computer & mobile device is encrypted when you are connected to the VPN. This means that not only is your web browsing encrypted, your email, instant messages, etc. are as well.

Why Should I Use A VPN?
We strongly believe that anyone using the internet needs to use a VPN to make their connection safer.  Why risk your information?

What operating systems support Privacy Tunnel VPN?
All major operating systems allow you to use Privacy Tunnel. Windows, Mac OS X, Ubuntu, Android, and iOS all support Privacy Tunnels connections.

Can I use Privacy Tunnel with any type of internet connection?
Yes. Privacy Tunnel will work over any type of connection, wired or wireless.

Does Privacy Tunnel Work On My Phone And Tablet?
Yes. Use Privacy Tunnel anywhere

How Do I Decide Which Server To Connect To?
Usually the server that is closet to you will result in the fastest speeds.  Other times you may want to connect to a VPN server in a specific country so that you can access certain websites or services. The Privacy Tunnel app makes it easy to manage the servers that you connect to.

Are there any type of limits on a Privacy Tunnel account?
No. There are no download limits, no throttling, no maximum number of server changes, etc. You are free to use our service however you see fit.

Can I Use Privacy Tunnel VPN On More Than 1 Device or Computer?
Yes, you can use Privacy Tunnel on as many devices as you want. However, you may only use one connection per account at any time

Is It Legal To Use A VPN?
Yes, using a VPN is perfectly legal in most countries. If using a VPN is illegal in your country then you should not use Privacy Tunnel.

What is Privacy Tunnel’s Logging Policy?
Privacy Tunnel does not keep logs or monitor your activity. Ever. For more information see our Privacy Policy.

Can Third-Parties See My Data?
When you are connected to our VPN servers a third-party, such as your ISP, can only see that data is being transmitted. They cannot tell what that data is because it’s encrypted.

Will Privacy Tunnel Ever Share My Information With Third-Parties?
The only circumstance in which we would divulge customer information is with a valid subpoena or court order. Without that we will not share information with anyone.

What types of payment does Privacy Tunnel accept?
We accept Visa, Mastercard, American Express, Discover Card. We also accept, e transfers, money orders and cash payments by mail. Please contact us if you are unsure.

Where Do I Send a Money Order?

You can send money orders and cash payments by mail to:

1225 E Sunset Drive
Bellingham, WA 98226
payable to: TBM newfeeds

Once payment has cleared, we will create an account and send you the information.

How Long Does The Service Activation Take?

Normally the activation takes a couple of minutes but in some special cases we have to review your account manually so then it can take several hours.

Although rare, the CCBILL staff may put your payment under manual review or request an additional details from regarding to your transaction. They may also use a secondary verification. When making a payment please use real name, address and phone matching to the credit card , then your payment should be processed automatically without any delay.

Have another Question?
We’re standing by to answer all of your support questions and anything else you need to know.